Terms & Conditions; Good to know

Please review the complete rules and restrictions listed below.
When you purchase the package, you agree to these rules and restrictions.

GENERAL BOOKING INFORMATION:

Latin America could be considered a continent with a wide range of unexpected situations, from a high difference between social classes and cultures, not good highways systems, a deep gap between services from one country to another and different ecosystems.The high altitude of the Andes can cause physical discomfort as it does the hot and humid climates in the Amazon rainforest. It is important to understand that even the most meticulously planned arrangements can suffer unexpected situations and make the plan go wrong.

Clients booking our itineraries implicitly accept the above. We accept no liability for the results of delays, or any loss, consequential loss or contingent liability arising there from. Clients, their baggage and property travel entirely at their own risk, acknowledging that by participating in the itinerary, certain risks may occur, including, but not limited to, the hazards of traveling in mountainous terrain, the forces of nature and the limited medical facilities of some regions. Passenger seatbelt regulations are not widely enforced. Helmets are not normally provided for horse riding or mountain biking, so we highly recommend taking your own.
When you book online or through our Travel Agent, you are telling us to request confirmation for your selected itinerary. Our system reserves your flight seats, but we must confirm hotel rooms and transportation and activities.
Our reservations system is designed for customization and flexibility. Most of the ‘packages’ we display are suggested itineraries that recommend a sequence and a minimum number of nights in each place. We present you usually with the cheapest air, hotel and inter-city transportation options. You then can select the best flight, hotel and transportation options based on interest and budget. You can also change the number of nights in each place, add optional tours or activities.

GENERAL PACKAGE RULES & REGULATIONS
- Prices for vacation packages are subject to change without notice, and reservations are based on availability. The Latin Travel Mall reserves the right to correct an error in any price prior to your departure. The vacation package price you see during the booking process is for the travel components you select.
- Your credit card will be charged for the indicated amount only when all air, hotel and services are confirmed, otherwise and under your consent, we will run the air tickets (always the most important part of your Vacation price) to ensure you get the best airfare, understanding that some hotel booking might be not confirmed a that time. In this case The Latin Travel Mall will make all the arrangements to provide a similar category facility or upgrading to another Hotel, paying just the difference in the price, we will waive any revision fee.
- Your credit card statement may reflect two entries at least, one from the airline and one o more from us but always for the same total package purchase price you agreed for. - If a debit/ check or credit cards are submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by customer bank.
- No prices, flights, hotel availability, rental car availability, attraction and service availability, or dates of travel can be confirmed until a required payment is received.
- To make group traveling together, all travelers must be on the same itinerary. Otherwise we will make separated bookings.
- Delivery addresses must be street addresses. No P.O. boxes will be accepted. This does not apply to e-tickets (ticket-less travel).
- Electronic confirmation and documentation will be sent to the e-mail address listed on the booking form page.
- Vacation packages are provided by The Latin Travel Mall LLC. a leading tour operator to Latin America since 2006.-.
- Our agents cannot be expected to know all documentation requirements for your trip. You are responsible for checking with the appropriate consulate and respective authorities. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors traveling alone or with only one parent.

REVISIONS
- If you change your vacation package, you will have to pay the revision fee specified below. You will also have to pay for any increase in price resulting from a change to your package.
- Some airline tickets cannot be changed.
- All revisions are subject to availability.
- Revisions to vacation package reservations are allowed up to 7 days prior to departure

REVISION FEE SCHEDULE
- Any revision to a vacation package will be subject to a fee of $50 per reservation.
- All airline ticket exchange are subject to a penalty fee of at least $150 per person in addition to the revision fees shown above.

CANCELLATIONS
- A "cancellation" is defined as any change made to the name of a traveler when booked (e.g. a change from "J. Smith" to "John Smith"), the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
- If you cancel your vacation package, you will have to pay a cancellation penalty. The amount of the cancellation penalty depends on how many days in advance of your scheduled departure date you cancel your package, the hotel and airfare you purchased, and the travel dates. We must receive cancellation notices in writing. Verbal cancellations are not accepted. Hotels and airlines have different cancellation penalties according to type of airfare ticketed, dates of stay at hotel and others. For example, hotels have stricter cancellation penalties during high season dates such as peak winter, Thanksgiving, Christmas, New Years, Carnival, etc., special events, etc. In general air ticket cancellation fees are at least $150 per person and most times not refundable. Following are the cancellation fees we will charge IN ADDITION to any airline or hotel cancellation charges:
- 30 days or more prior to departure: $250 per passenger
- Within 29 days prior to departure: we will keep as a penalty fee the 50% of the total paid, note some airlines don’t have any refund allowed.

REFUNDS
- Applications for refunds for services not given from our tour operators are permitted, must be made in writing no more than 15 days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded.
- The Latin Travel Mall will not refund unused or partially used features including such items as hotel, car rental, sightseeing tours, transfers and attraction entrance fees.
- Airlines and hotels occasionally create overbooked conditions. These entities will compensate passengers affected by overbooking. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the hotel or airline directly at the time the situation arises. - We cannot make any refund for a client’s dissatisfaction with a property. We validate properties to satisfy the budget for the property’s category. But it’s impossible to be aware of all property conditions all the time. Some rooms may be better than others, a tropical storm may have left a room with a musty smell during your dates, you should expect in the tropics to see the occasional insect in your room. Common sense dictates: do not expect getting deluxe amenities for a budget property.
- We will not make any refund for dissatisfaction with the conditions of a property, its rooms, facilities or services. Please take note that the lower the price the lower the quality.
- We will not refund any money due to passengers arriving late for check-in. Passengers should plan to check in 3 hours prior to scheduled departure time. Passengers are responsible for verifying their air itineraries with the airline 24 hours before departure. We will not refund money for missed flights due to airline schedule changes.

FINAL PAYMENTS
- No changes can be made to a booking prior to final payment being received.
- Travel Insurance coverage will not cover our internal cancellation fees.
- The Latin Travel Mall has the right to cancel the booking in the event of non-payment or payment dispute.
- We only accept credit cards issued in the US, UK, and Canada.

FLIGHT RULES & REGULATIONS
- We depends on dynamic air reservation systems. You may be displayed a flight itinerary at a certain price initially but later at the time of booking you will encounter that the fare can no longer be booked in the system. Different sections of the plane are given different price points and seats at the initial price point may no longer be available
-Also, if you reserve a valid flight itinerary, it may require us to issue the ticket immediately or that same day or in a timeframe where we cannot confirm your land itinerary. And you will understand, we cannot issue your ticket unless we can confirm your full itinerary. In those cases we have no option but to find you the lowest available and closest itinerary to the one you selected and advise you of the alternative.
- Flight details, including airlines, aircraft, times, and prices, are subject to change. Airlines are free to require extra surcharges (like fuel surcharges) of seats that have been reserved but not yet ticketed
- Tickets cannot be refunded, transferred, or exchanged. Tickets are only valid on the dates and times indicated.
- Passengers are responsible for verifying their air itineraries with the airline 24 hours before departure. We will not refund moneys for missed flights due to airline schedule changes.

ACCOMMODATIONS
All hotel descriptions reflect the most updated information provided by the property at time of printing. The Latin Travel Mall cannot be held responsible for the condition of accommodations. There may be charges applicable for some amenities listed in these descriptions as free, and availability may vary by season. In these instances, The Latin Travel Mall is not responsible for any charge incurred by the traveler in utilizing such amenities and client agrees not to make The Latin Travel Mall responsible for the availability and/or accessibility of any and all facilities and services at time of stay. Client will notify any dissatisfaction with rooms or hotel facilities with the hotel’s management during the passenger’s stay and will not make The Latin Travel Mall responsible for the dissatisfaction. Hotels, at times, just like airlines, create overbooking conditions. In overbooking cases, compensation and arranging accommodations in another hotel is the responsibility of the hotel and passengers must negotiate all compensation with the hotel during the stay and not make The Latin Travel Mall responsible for any financial compensation due to the overbooking situation.

NOT INCLUDED:
- Airport departure or entry taxes not included in ticket taxes. Passengers must pay in cash on location.
- Documentation: All travel documents are the responsibility of the passenger. U.S. citizens also need a visa when traveling to Brazil. Some vaccinations may be required. **IMPORTANT CHANGE** U.S. CITIZENS RETURNING FROM ANY INTERNATIONAL DESTINATION DECEMBER 31, 2006 AND AFTER: Effective December 31, 2006, a valid passport will be required for persons of all ages returning by air or sea from any international destination. State issued birth certificates with government issued I.D. will no longer be an acceptable form of proof of citizenship.

Additional expenses such as laundry, alcoholic beverages (except when included), excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature.
- Hotel bellmen and chambermaid service.
- Tips and gratuities of any kind.

OUR RESSPONSIBILITY
The Latin Travel Mall, 7041 San Miguel St., Paramount, CA 90723, acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. The Latin Travel Mall is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porter age charges are subject to deletions, additions or changes without notice. These items are not covered under the control of The Latin Travel Mall, since changes in Government regulations and labor agreements cannot always be anticipated in advance. The Latin Travel Mall is not responsible for any changes initiated by the passenger after departure. Maps are designed to show the approximate location of airports and destinations. Maps are not drawn to scale.

YOUR RESPONSIBILITY
Don’t leave your common sense at home. You must ensure that all your travel documents, full passport, visas, vaccination certificates, currency and travelers’ checks are in order. We are able to give general advice on these matters, but cannot be held responsible for any information not stated in writing as indicated below. If your hotel has a safe box, keep your passport there (but always carry a photocopy of the important pages for identification purposes). Use your common sense to judge whether hotel safe-boxes are indeed ’safe’, since, even if we have booked the hotel for you, we will accept no responsibility or claims for contingent liability for theft from hotel rooms or safekeeping. Use your common sense to decide whether food is safely edible. The name on your airline tickets should be the name that appears on your full passport. Please note that if you believe that we have stated orally that a particular facility or service would be available, we ask you make a brief reference to it in writing so that we may confirm it to you when accepting your booking. The same applies to requests for special diets, or facilities for the disabled. Whilst every effort will be made to meet requests for special diets and disabled facilities, they cannot be guaranteed in Latin America, nor can we accept claims for compensation associated with their non-provision. It is incumbent upon clients to behave in a responsible, restrained and sober manner when dealing with our local suppliers and representatives, with local authorities and with fellow travelers. If you have a complaint, please bring it to the attention of our local tour operators as soon as possible to enable them to do their best to rectify the situation. It is sensible to expect a client traveling in Latin America to be reasonably resourceful if things go wrong; this does not mean spending limitless money and expecting us to pick up the tab, or doing nothing at the time, and writing a letter of complaint on return. If your local tour guide is a few minutes late in meeting your flight, give him a chance to put things right on the ground – this is far the best solution for you, for us and for our local guide.

**IMPORTANT CHANGE** U.S. CITIZENS RETURNING FROM ANY INTERNATIONAL DESTINATION DECEMBER 31, 2006 AND AFTER: Effective December 31, 2006, a valid passport will be required for persons of all ages returning by air or sea from any international destination. State issued birth certificates with government issued I.D. will no longer be an acceptable form of proof of citizenship.

ARBITRATION
If you have a problem during your trip, it is a condition of this contract that you communicate this to the supplier of the services (e.g. hotel) and to our local representative in Latin America and put your complaint in writing. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. If the problem remains unresolved please write to us within 15 days of your return; we will acknowledge and investigate, and reply in full as soon as possible. However, please allow for the fact that we have to deal with Latin America, and delays of several weeks are not uncommon. Any dispute between you and us which we have not managed to settle amicably shall be resolved solely and exclusively by binding arbitration according to the then current rules of the American Arbitration Association. In any such arbitration, the substantive law of California will apply.

CHOICE OF LAW AND VENUE:
All questions of law in any action based upon any claim of breach of this agreement shall be determined in accordance with the laws of the Los Angeles County, CA, as existing at the time of such action. Any action brought by either party based on any claim arising under or as a result of this contract or based on the vacation program of which it is apart, shall be brought in a court of competent jurisdiction in the Los Angeles County, CA.